The Utility Billing Office is located at 938 Fresno Street (City Hall). We are open Monday through Friday 8:30 a.m. to 4:30 p.m. (excluding holidays). You can contact the office by calling (209) 862-3725.
Utility bills can be paid online, by mail, at the City drop box (located in front of City Hall), or in person at City Hall.
To turn the water service on or off, visit our office at 938 Fresno Street. A $25.00 application fee and a $150.00 deposit are required to turn on all residential services. You must provide your rental agreement, Deed of Trust or “Final” Settlement Statement to start services. We only process service starts in our office between the hours of 8:30am and 3:00pm Monday through Friday. Service starts are not available on Saturdays and Sundays but are available Monday through Friday before 3:00 pm.
Bills are due on the 10th day of each month. (If the 10th falls on a Weekend or Holiday the bill is due on the first business day after the Weekend or Holiday). If not received in our office by the payment due date, bills are delinquent and subject to a delinquent penalty of 10%. If bills remain unpaid, service is subject to disconnect. To reinstate service, payment of the full amount of the past due charges plus a $25.00 reconnection fee is required. Replenishment of the $150.00 cash deposit is also required to reinstate service.
To view a sample bill along with instructions on how to read your utility bill, please click the following link:
A $20.00 charge will be imposed for all checks returned by the bank unpaid and your service may be subject to disconnect.
Additional Reconnect Fee: $25.00 (Resident turns water back on)
Lock Cut Off Fee: $35.00
Meter Pull Fee: $25.00
For assistance with after-hours issues (water emergencies, etc.), please call (209) 678-0352.